Today, we're excited to share a truly special story from our own team. Meet Rob Pace - not only our COO but also a recent patient at our
360 PT clinic in Gilbert, AZ. Take a look behind the scenes with us as we share the story of a leader who’s experienced the very care he stands behind. This journey is one of resilience, finding strength in unexpected places, and learning powerful lessons when life’s roles are reversed.
After years of pushing through pain and living an active lifestyle, it became clear that surgery was inevitable for Rob. As a physical therapist himself, he had always managed his condition with professional knowledge and personal fortitude. However, the relentless progression of his symptoms finally convinced him to seek the comprehensive treatment he had long recommended to others. His journey began with both pre-rehab and post-surgery physical therapy - a holistic approach to ensure the best recovery possible.
A New Perspective: Leading by Being Led
Imagine leading a team of skilled professionals and then one day becoming their patient. That was the reality for Rob, who experienced our clinic's care routine from a completely new angle. This unique situation gave him a deeper understanding of every aspect of our service, from scheduling to billing and the entire course of care. Despite his background and role within the organization, he insisted on receiving the same level of care as any other patient to maintain an authentic experience. This approach not only demonstrated his trust in the team's professionalism but also his desire to ensure a genuine patient-care experience. The respect and dedication shown by our staff, recognizing him first as a person needing care, truly stood out. It was a profound reminder of the core values that drive our team every day.
For someone accustomed to steering the ship, sitting back and focusing on personal health required a deliberate shift in priorities. Rob approached his recovery as any patient would, with a clear mindset and a commitment to the process. This decision to fully embrace the patient role allowed him to focus on his health without the distractions of daily operations. It highlighted the importance of intentional recovery time, not just for him but as a model for all our patients and staff.
Goals and Grit: The Path to Wellness
With a straightforward goal - to get better - Rob embarked on his physical therapy with a determination that was both personal and professional. He wasn't just recovering for himself; he was setting an example of the power of physical therapy. This experience reinforced his belief in our methods and the essential role of dedicated healthcare professionals in a patient's recovery journey.
Reflecting on his recovery, Rob credits the significant impact of our clinic's approach to the enduring dedication of his care team. Being supported by clinic leaders like Matt Hubble, Pablo Sanchez, among others, was crucial. Their expertise and encouragement underscored a fundamental truth: patients achieve better outcomes when they are not alone in their recovery journey.
Rob Pace's journey through recovery not only tested his resilience but also deepened his commitment to the field of physical therapy - a field that proves, time and again, its value in transforming lives.